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How Can We Help?


Whether you have a question about our therapy panels, need guidance on a PEMF mat, or want advice on reformers, we are ready to help.

Most messages answered within 1 business day
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Email

support@bioshiftperformanceco.com
Replies within 24 hours

Phone

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions


How long does shipping take for larger items like reformers?

Most red light panels and PEMF mats ship within 1-3 business days via standard ground. Pilates reformers are shipped via freight carrier and typically arrive within 5-10 business days depending on your location. Orders over $100 qualify for free shipping.

Can I track my order after it ships?

Yes, you will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. You can also log into your account on our site to view real-time tracking updates at any point during transit.

What is your return policy on therapy panels and PEMF mats?

We offer a 30-day return window on all red light therapy panels and PEMF mats, provided they are in their original packaging and condition. Simply contact our team to initiate a return, and we will provide a prepaid shipping label along with step-by-step instructions.

Can I exchange a product for a different model?

Absolutely. If you need to swap your panel for a different size or upgrade your PEMF mat, contact us within 30 days of delivery. We will arrange the exchange and cover return shipping so you get exactly the right fit for your recovery routine.

What wavelengths do your red light therapy panels use?

Our panels emit a combination of 660nm (red) and 850nm (near-infrared) wavelengths, which are the most studied ranges for supporting muscle recovery, skin health, and overall cellular function. Each product page includes detailed specifications for irradiance and coverage area.

How do I choose the right PEMF mat intensity for my needs?

Each of our PEMF mats comes with adjustable intensity settings, so you can start at a lower level and work your way up as your body adapts. We include a detailed usage guide with every mat, and our support team is happy to walk you through personalized recommendations based on your wellness goals.

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